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Shipping Policy

Order processing

  1. Order processing
  2. Delivery details
  3. Delivery location
  4. Shipping & handling costs
  5. When should I receive my order?
  6. How do I check the status of my online order?

Order processing

  1. All orders are processed and shipped on business days only (Monday through Friday, excluding public holidays) . Delivery may take up to 10 working days, depending on the location of your shipping address.
  2. Delivery details. Please ensure that all shipping information is correct prior to check out. Illusions takes no responsibility for delivering to incorrect addresses supplied by customers
  3. Delivery location. PO Box addresses will not be accepted. Illusions will not be liable for packages sent to PO Box addresses or without signatory as all orders require a signature upon delivery. Each order you place must be shipped to a single address. If you, or your company, require orders to be sent to multiple addresses, you will need to place a separate order per address.
  4. Shipping & handling costs.
  5. When should I receive my order?  We only accept Orders within Australia. Please allow 2-8 days for all orders with exception to express shipping. .Hazardous Materials Certain items considered Hazardous Materials (HAZMAT) including  alcohol-based products and aerosol  (e.g., pressurized spray cans, nail polish remover, makeup sealers etc.) are required by law to be shipped by Ground-only transport, due to air transport restrictions and regulations. Please click here to view the Dangerous Goods Register. Our aim is to connect you and your  products as soon as possible and we always do our best to exceed your expectations
  6. How do I check the status of my online order? You will automatically receive an email confirmation once you submit your order and provide payment details. This confirmation email will include a summary of your order, quantity of product and a tracking number. We will also provide the details of our courier company. You will be able to view the status of your order by logging into your account.

 

 

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